FAQ

ORDER

1. How can I find a product? Inside the shop you can find right "Search". Here you can enter a keyword to search our range.

2. How can I order a product? You can order a product by clicking on the information page of the product on the button "Add to Cart". The article is then placed in your shopping cart.

3. How do I know if my order has been received well? If you place an order online and have passed your (correct) email address, you will receive an order confirmation via email. Here is a summary of your order.

4. I want to cancel my order, how do I do that? For shipment by sending a request by e-mail (info@bynoth.nl) Any prepaid order amount will be refunded as soon as possible (within 30 days from order date). When the transmission has already occurred

5. Can I change my order? This is only possible if your order has not been sent. Please contact asap by e-mail (info@bynoth.nl) or telephone +31623509989.

6. Can someone in my name place an order? Inside the shop we do everything to prevent abuse of data. The offered methods of payment and the registration module to minimize the risk of abuse of information. If you experience problems, please call or mail directly. 

7. Can I see where my order is now? You will receive an email containing all the information about the delivery. This mail provides you with  track and trace code that allows you to track your order.

 

DELIVERY

1. What are the delivery times? A product is provided within 2-3 days, unless otherwise stated. For delivery of products, we work with My Parcel (PostNL) After delivery of the shipment is subject to the delivery terms of PostNL. "By Noth" can not be held liable for exceeding the stated delivery times, damage or loss of the consignment.

2. What happens to my order if I am not at home? If you are not present at the time the postman comes with your order (package), you will receive a notification. The postman will try again at a later time.

3. What do I pay for shipping? The costs are calculated on your total order and will depend on the weight. If you click on the shopping cart on "Checkout", you get an overview of the correct price and the shipping cost for your order.

4. Can I have my order delivered to another address? Yes, that's possible. You can specify a different delivery address when ordering.

5. I have not received my order on the agreed date. What now? Your order will be shipped within 2-3 business days, unless otherwise stated. If you have not timely received your order, please phone or email contact By Noth (+31623509989, info@bynoth.nl)

 

RETURN

1. Can I return my order if the product does not meet my needs?

If the ordered goods do not meet your expectations, you have the right to return the items within 14 days. This period commences on the day following receipt of the product by you or a pre-designated by you and By Noth announced representative. Please send us a return request by e-mail and we will send you the instructions by mail. By Noth then confirms the return, after which you can return the items. The return must send items, to insight By Noth, in original condition and unused and undamaged. For returns requests outside The Netherlands you will be responsible for the return shipping costs. After receipt of the returned item(s) By Noth will confirm the receipt by mail and refund will take place not lather than 14 days.

Return Address: BY NOTH, Kleefkruid 6, 3297 WK  Puttershoek, The Netherlands

 

PAYMENT

1. In what ways can I pay? You can pay inside the shop in three ways: via iDEAL (NL only), through prepayment after receipt of invoice or Credit Card.

2. What is iDEAL (only NL)? IDEAL allows you trusted, secure and easy online purchases. iDEAL is the system that links you directly to your online banking application when you buy online. To use iDEAL, you do not need to register, download files or create an account. Do you use online banking with ABN AMRO, Fortis, Postbank, Rabobank or SNS Bank, you can pay using iDEAL. You charge quickly and easily into the familiar online banking from your own bank. Pay as you're used to.

3. What is prepayment? If you choose the payment in advance, you will receive an email containing all the information about your order and the bank account into which you should be transferred within 5 working days to transfer. Your order will be reserved 7 days. Once we receive your payment, this will be confirmed by e-mail and your order will be shipped within 1-2 business days. After 5 days of payment not received the order is canceled.

4. How long does it take my payment is processed? This depends on your bank.

5. I have made a payment. How do I know that I have paid? You will receive a confirmation email once the payment is processed.

6. I have paid, but received no order. What should I do? If you within 5 business days after placing your order your product has not received, please phone or email contact By Noth (+31623509989, info@bynoth.nl). In advance there is a longer period between order and delivery, because your order will be delivered after we have processed your payment.

 

COMPLAINTS

1. I have a complaint about my order, what should I do? You can contact by phone or e-mail By Noth (+31623509989, info@bynoth.nl) A complaint about a product, service or service of the entrepreneur may also be submitted via a complaints form on the website Vande Webshop Trustmark https://www.webshoptrustmark.com/. The complaint is then sent both to the trader concerned as to the Webshop Trustmark.

 

MY CUSTOMER DATA

1. How can I report a change in my data? This can by mail (info@bynoth.nl)

2. Will my customer information used by third parties? No, "By Noth" certify that your personal information not be disclosed to third parties. Your personal details are included in the customer base of "By Noth" and are intended to maintain the customer relationship.

 

 

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